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Remembering Margaret Thatcher

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As I write this I am on a plane returning from London.  I’ve spent the first part of the flight reading the British newspapers about the passing of Margaret Thatcher who died yesterday at the age of 87.  As I am sure most of you know, Mrs. Thatcher was the Conservative Prime Minister of Britain […]

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The Worst of Times and the Best of Times

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We have recently been involved with the take over and operation of a ten store chain in the Midwest.  As usual, when we are involved in what we call a “distress” project, it is a very anxious time for the store employees.  Life suddenly becomes filled with uncertainties and anxieties.  Questions ranging from employment to […]

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Life on the Front Line

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In my last post I wrote about the stress and anxiety that store staff go through when CMSI is brought in to take over the management and operation of their stores.  At CMSI, we bend over backwards to make sure that the staff at our contract management sites have the most comprehensive support that can […]

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Call in the Smoke Jumpers!

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It takes a special kind of person to work as a CMSI transition crew. What typically happens is that we get a call from a client saying that they have a retail operation (one site, ten sites, 250 sites) that is in trouble and they need our help to contract manage it until they can […]

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Social Media And The C-Store

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A couple of weeks ago I had the pleasure of attending the NACS Leadership Forum in Miami.  I think the Forum is one of the best programs that NACS puts on as it brings retail leaders from the c-store industry together with suppliers in an atmosphere of thought provoking conversations and presentations.  Last year I […]

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What is Leadership?

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In my last post I mentioned that I had attended the 2013 NACS Leadership Forum in Miami a couple of weeks ago.  In that blog I wrote about social media and some of the presentations I had seen at the Forum.  But I thought that today I would address a more basic questions that is […]

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Looking Around the Corner

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My last post was about the ethical and moral obligations of retailers during natural disasters.  My view is that it is wrong to take advantage of the unfortunate situation of others to raise prices or gouge.  We have a responsibility to our customers to treat them fairly and with respect. This doesn’t mean that difficult […]

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A Light In The Darkness

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The battering that that northeastern part of the United States has been taking over the last few months (Hurricane Sandy, the recent blizzards) have been sad to read about and devastating for many of the folks directly impacted.  People have died, homes have been lost, and property destroyed.  Frankly, it is so difficult to imagine […]