Finding the right people to operate your C-stores can be a challenge but it’s not the end of the job for the HR professional in your organization. New employees require on-boarding, training, re-training and mentorship if they are expected to be top performers. These activities take time. Consider the following three areas to focus on to build your employees into the rock stars you’re looking for.
- Staffing – Finding the right employees for your organization can seem like a daunting task, especially if you’re tight on time. Reviewing resumes, conducting interviews and completing the on-boarding paperwork can take hours, days or even weeks. Glassdoor completed a study in the first half of 2017 that uncovered that the average interview process took 23.7-days. With the understanding that the more senior roles take longer to fill, it’s still eye opening to see how long it could take to fill that open role you have. With that said, it’s important that you find the right people for your business. These new hires will be the face of your company and the people that will leave a lasting impression with your customers.
- Training – Training a new employee goes beyond teaching them the POS system or explaining how the payroll system works. You’ll also need to ensure they understand the laws that govern your state as well as any OSHA rules and regulations. Giving your people the tools to perform the job well is an evolving process; however, if you lay a solid foundation you’ll be better positioned for future changes. Training good employees from the start means they are better positioned to succeed and are able to provide your customers with a complimentary experience. Proper training = win/win.
- Mentoring – Everyone aspires to different roles/responsibilities in their jobs and/or careers. For those employees that are looking to advance in your business you’ll want to ensure you have a plan in place for them. In most cases, it’s easier to retain a good employee than it is to hire, train and develop a new employee. Talk with your employees about their 2, 5 and even 10 year plans. It’s important. You may be talking with the next manager in your operation.
These focus areas can be time consuming and costly. If you’re looking for a hand getting these completed with trained professionals consider reaching out to Strasburger.
For 35 years Strasburger Retail has represented the best of the convenience industry’s entrepreneurial spirit and drive for innovation – providing turnkey small format retail site contract operations, staffing services, accounting services and retail consulting to companies large and small.
Contact us to learn how Strasburger Retail can help you streamline the hiring, training and ongoing mentoring of your employees so they can best represent your brand.