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We’re all in business to succeed and while success means something different to everyone, it may be safe to assume that if we’re selling products, we want to sell more today than we did yesterday. So how can we build baskets and ultimately sales? While there may not be a perfect mix of assortment, displays, […]
As defined by Businessdictonary.com, opportunity cost is: a benefit, profit, or value of something that must be given up to acquire or achieve something else. Understanding the principles of opportunity cost should get any business person amped up about making a profit on vacant retail space. We’ve all seen it, a vacant retail space in […]
In my last post I talked about the importance of the personal interaction between our employee and the customer. That is just one facet of customer service. An often-overlooked component of keeping the customer happy doesn’t really involve the employee at all. If you are offering a service such as an ATM, air and water […]
Customer service is often held up as the holy grail of retailing. It is second only to having the products that your customers want in retailing importance (if you don’t have the right products you won’t have the customers and a case can be made that if you have the exceptionally right products you don’t […]
One of the questions we most often get is: “What is the difference between a Contract Operator and a Tenant or fuel dealer?” It is a very good question and one that goes to the heart of what we do. For the purposes of this discussion I am going to treat tenants and fuel dealers […]